Shipping policy

We are committed to ensuring your rental garment arrives in pristine condition and on time for your selected rental period. Please review the following shipping terms carefully before placing your order.

Dispatch Timing

All rental orders are dispatched one business day prior to the selected rental start date to allow for timely delivery. Dispatch dates are calculated based on the rental period chosen at checkout.

While we take every precaution to ensure prompt shipping, delivery times may vary depending on location and carrier performance.

Shipping Method

All orders are shipped using our selected courier service. A prepaid return shipping label is included with every rental order and must be used for returns.

Customers are responsible for ensuring delivery details provided at checkout are accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Delivery Responsibility

Once an order has been dispatched, responsibility for the parcel transfers to the courier. We are not liable for delays caused by:

• Courier disruptions

• Weather conditions

• Public holidays

• Incorrect delivery information

We strongly recommend tracking your shipment and ensuring someone is available to receive the parcel upon delivery.

Missed or Delayed Deliveries

We are not responsible for missed events due to courier delays. No refunds will be issued for shipping delays once an order has been dispatched.

Return Shipping

All garments must be returned using the prepaid return shipping label provided with your order. Returns sent using alternative shipping methods or labels will not be accepted.

Return shipments must be dispatched in accordance with our Return & Refund Policy.

Shipping Fees

Shipping fees, where applicable, are non-refundable.

Should you experience any issues with delivery, we kindly ask that you contact us at support@eileensedit.com for assistance.