Refund policy

Returns & Refunds

We take great care in preparing each garment to the highest standard. To preserve the quality and exclusivity of our rental collection, the following policy applies to all orders.

Returns

All rental garments are provided exclusively for hire. Any item showing signs of wear, alteration, staining, scent, or damage will not be accepted for returns/refunds under any circumstances.

All garments must be returned using the prepaid shipping label provided with your order. Returns sent using alternative labels or carriers will not be accepted.

If a return is approved for a return/refund, the garment must be dispatched for return on the same day it is delivered. Returns shipped after the delivery date will not be eligible for a refund.

Refunds

Refunds are issued strictly in accordance with the conditions below and remain at our sole discretion.

To be considered for a refund:

• The garment must be unworn, unused, and in pristine condition

• The return must be shipped on the same day of delivery

• The provided return shipping label must be used
  

Refunds will not be issued for:

• Worn, altered, or damaged garments

• Late return shipments

• Orders cancelled within 10 days of the rental commencement date

• Event cancellations or change of mind

Cancellations

Cancellations requested 10 days or more prior to the rental start date are eligible for a refund.
Cancellations made less than 10 days before the rental period begins are final and non-refundable.

Final Notes

• All shipping costs are non-refundable.

• cleaning costs are non-refundable.

• Each garment is carefully inspected upon return.

• We reserve the right to decline any return or refund that does not meet the standards outlined above.

By placing an order, you acknowledge and accept this policy in full.